1. Introduction
Fotona Laser ("Company," "we," "our," or "us") is committed to protecting the privacy of visitors to this website and individuals who submit inquiries through our contact forms. This Privacy Policy describes the types of information we collect, how we use it, and the measures we take to safeguard it.
This policy applies to all personal data collected through fotona-laser.com and any associated subdomains or services.
2. Information We Collect
2.1 Information You Provide
When you submit an inquiry form, request a quotation, or contact us, we may collect:
- Full name (first and last)
- Email address
- Phone number
- Company or clinic name
- Medical specialty
- Message content describing your inquiry
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent on each page, and navigation paths
- Referring website URL
- Device type and screen resolution
3. How We Use Your Information
We process personal data for the following purposes:
- Inquiry response: To reply to your product inquiries, quotation requests, and clinical data requests
- Sales follow-up: To connect you with the appropriate regional sales representative or distributor
- Service delivery: To provide requested product documentation, specifications, or clinical literature
- Website improvement: To analyze usage patterns and improve website content and functionality
- Legal compliance: To meet regulatory requirements applicable to medical device manufacturers
4. Legal Basis for Processing (GDPR)
For visitors in the European Economic Area, we process personal data under the following legal bases:
- Consent: When you voluntarily submit an inquiry form
- Legitimate interest: For website analytics and security monitoring
- Contractual necessity: When processing is required to respond to a quotation request or service inquiry
5. Data Sharing
We do not sell personal data to third parties. We may share your information with:
- Authorized distributors: Regional sales partners who can service your inquiry locally
- Service providers: Third-party processors who support our website hosting, email delivery, and CRM operations under contractual data protection obligations
- Legal authorities: When required by law, court order, or regulatory directive
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this policy. Specifically:
- Inquiry form data: Retained for up to 36 months following last interaction
- Website analytics data: Retained for 26 months in aggregated form
- Email correspondence: Retained for the duration of the business relationship plus 24 months
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data, subject to legal retention requirements
- Restriction: Request limitation of processing under certain circumstances
- Portability: Request transfer of your data to another controller in a structured format
- Objection: Object to processing based on legitimate interest
To exercise any of these rights, contact our data protection team at the address provided below.
8. Cookies
This website uses cookies to maintain session state, remember user preferences, and collect anonymous usage statistics. You can configure your browser to reject cookies, though this may affect certain website functionality.
We use the following categories of cookies:
- Essential cookies: Required for website operation and inquiry form submission
- Analytics cookies: Used to understand website traffic and navigation patterns
- Preference cookies: Used to remember your settings and language preferences
9. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmission, access controls for internal systems, and regular security audits.
10. International Transfers
Your data may be transferred to and processed in countries outside the European Economic Area where Fotona Laser maintains offices or authorized partners. Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
11. Changes to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
12. Contact Information
For privacy-related inquiries or to exercise your data protection rights:
Data Protection Officer
Fotona Laser
Stegne 7, SI-1000 Ljubljana, Slovenia
Email: [email protected]
Last updated: January 2026